About Neupauer Ltd

Is interpersonal conflict, low staff morale and lack of team work keeping you awake at night? Or do you feel like your employees behave like children? With diverse range of courses and workshops, we empower individuals to communicate effectively, collaborate seamlessly, lead with confidence and enjoy more positive workplace environment. Our training courses can be delivered as they are (off the peg) or, often, we customise them for you to ensure they fit in with your challenges. We also offer bespoke courses if there is a specific problem or area you need to address.

Our courses are interactive with time for self-reflection and group discussions. Our delegates appreciate this time out not only for learning but being able to openly discuss their day to day difficulties and how they may contribute to improve relationships within their team.

Head over to Services to find out our core training courses or get in touch below for more information with a specific interpersonal problem.

About Mia

Our Founder and Director Mia Neupauerova Shepherd has over 20 years developing building her People Skills.

Starting in the hospitality industry, working her way up the ladder she has much needed experience to draw to support and empower all levels of employment. From cleaner to senior management.

Mia has a passion for learning and spends most of her free time looking for ways to improve her training sessions so all delegates can leave with life-changing learning.

Her extensive knowledge and understanding of behaviour helps her to develop truly customised courses to tackle challenges each workplace and individual has.

Based in East Sussex we provide in-person and online courses, consultancy and coaching as well as training resources for your HR and L&D team, covering range of topics and challenges:

  • How to be more assertive

  • Managing Stress

  • Building Resilience

  • Effective Communication

  • Handling Difficult Conversation

  • Conflict Management/resolution

  • Building positive relationships

  • Supporting Others

  • Problem Solving and Critical Thinking

  • Coaching Skills

  • Customer Service

  • Equality, Diversity and Inclusion

Interesting Articles

  • How to encourage employees to return to the office?

    Are you planning on full office return? Many employers are, but this does come with its challenges.

    Read our latest article on how to make the whole process less ’painful’ for you, your management team and employees…

  • What is Quiet Quitting and how can you avoid it?

    Is ‘quiet quitting’ really a new trend in the workplace or has it simply become more obvious in the wake of Covid-19?

    It's an interesting question. And one which has been receiving a lot of media attention in recent weeks.

  • Why the way we manage our employees must change

    Is it the responsibility of managers to adapt their communication style to suit individual employees?

    Of course, it is!…

  • How Soft Skills can future proof our business

    It’s widely recognised that businesses with greater numbers of skilled staff have higher levels of innovation, productivity and profitability. But when considering the specific skills required to operate a successful business, many organisations focus on the hard skills required to make a product or deliver a service. They often neglect the soft skills that are a necessary complement to these hard skills. And do so at their peril.

We have successfully delivered training and workshops in East Sussex, Surrey to a range of organisations as well as individuals all over the world, including:

Effective Communication Training Eastbourne East Sussex
Customer Service Training Eastbourne East Sussex
Conflict Resolution Training Eastbourne East Sussex
Assertiveness Training Eastbourne East Sussex
Leadership and Management training programme East Sussex

 You have changed my life by providing me tools to be more assertive. I knew the way some people behaved towards me wasn’t right but I didn’t know what to do about. Now I know! Thank you so much"!

Attendee of Become Assertive Course. Name removed for safeguaring reasons, Wayfinder Woman, Eastbourne, East Sussex