Helping managers handle difficult conversations with confidence
Practical training tools and support to navigate conflict, give feedback and say what needs to be said without making things worse.
Difficult conversations are avoided
…until they become bigger problems
Avoiding conversations - performance drops
Saying it badly - conflict escalates
Managers feel unprepared and anxious
Training for teams
Tailored workshops on difficult conversations and conflict
Managers support
1:1 or small group training and coaching
Practical resources
Guides, scripts and workbooks
Why work with me?
Over the last 7 years training and 13 years working, I’ve noticed that most managers and employees avoid conversations that feel uncomfortable. But, the problems don’t go away. They become bigger problems.
Since setting up Neupauer Ltd, I’ve noticed that most if not all of my clients want help to navigate those tricky conversations without making things worse and avoiding resentment in the long term.
My workshops and support is no theory heavy. We focus on real situations, real problems and real solutions. Helping managers and teams to handle difficult conversations using:
Clear, practical communication and listening techniques
Assertiveness without aggression
Emotional intelligence in high pressure situations
Unresolved conflict doesn’t just affect relationships, It is expensive. Organisations lose billions each years through reduced productivity, increased absence, recruitment and re-training costs and the loss of experienced employees. Left unaddressed, it quietly drains morale, performance and team stability.
Don’t trade short term discomfort for long term dysfunction.
Customer Testimonial
Customer Testimonial
“Mia ran a really interesting Emotional Intelligence training session for our team. Great learning that also stimulated incredibly useful internal discussion to help everyone. There were real lightbulb moments about:
đź’ˇunderstanding and managing our own and others' emotions and triggers đź’ˇchecking in with colleagues about why you and they feel a certain way about something
đź’ˇunderstanding that we can all use a familiar term to describe an emotion, yet 'feel it' very differently
💡adapting work scenarios to suit everyone as best as possible, to avoid feeling uncomfortable/stressed with particular people or activities I would highly recommend getting in touch with Mia about a session for your workplace - so useful! ”
Emma Pearce, Pearce Marketing, Eastbourne, East Sussex