Conflict Resolution
Training
Early signs of Conflict in the workplace
Gossip and badmouthing
Evident divide between team members
Staff not communicating effectively
Issues being brought to line manager
Blame culture
Increase in absence
Decline in productivity
Does this sound familiar? If you feel something isn’t right, the changes are it probably isn’t. Dealing with conflict, be it between employees or even difficult customers can be tiring and often lead to increase in absence. Which in turn affects productivity team morale and eventually your staff turnover. We will provide you with tools to deal with conflict and difficult conversations. You might also want to check our Emotional Intelligence training and Effective Communication training for managing emotions and understanding communication styles.
After this course you will:
Understand the difference between positive and negative conflict
Manage expectations effectively
Look for win-win solutions
Seek positive conflict to find new solutions
Contact us below to find out about our Conflict Resolution training
Risk of lawsuits
Arguably, the most financially impactful consequence of unresolved conflict is the potential for legal action. The best way to minimise any possibility of a lawsuit is to focus on improving trust and interpersonal relationships within your workplace . Too often we’re called to sort out bullying accusations or when unresolved issues have gone so far that the employee is not willing to co-operate or trust even a third party company. In this case we recommend to seek a professional HR advice or Solicitors focusing on employment law.
Whether you like it or not, conflict will happen. It’s how you and your employees deal with it will determine how much it will cost you. Investing in a training course can save you a lot of money, time and headache in the long run.
*Offering in person Conflict Resolution Training in Sussex, Kent, Surrey and London. For outside of area contact mia@neupauer.org to discuss your options
The cost of unresolved conflict?
ACAS - The Advisory, conciliation and Arbitration Service, released a report in 2021 that estimated the cost of conflict in the UK totals £28.5 billion per year! Averaging £1000 per employee. With common causes ranging from unclear roles and goals, changing in processes and procedures, undefined accountabilities to more interpersonal causes like different approaches or methods, personality clashes, lack of cooperation, cultural and value differences. All of these have a direct impact on deadlines and productivity, management and team morale as well as individuals well-being and stress levels.
Conflict is an inevitable part of our daily life. It’s how you handle it that makes all the difference to how your organisations thrives. Not everyone in your team will have the same conflict management strategies.
Book a non-obligation call to find out how we can help you to help you and your employees to deal with conflict effectively and with minimal damage to their wellbeing, reputation and productivity*