Are we becoming impatient listeners? The hidden cost of a hyperconnected life…

Recently, while running a Communicate with Confidence workshop, I asked delegates about their communication strengths, weaknesses, attitude to conflict but also what annoys them in communication with others. One response stood out—and not in a good way. Many admitted they struggle to stay engaged when someone takes “too long” to think before speaking or making their point.

If you’ve ever thought, “I didn’t sign up to be the office parent,” you’re not alone.

Somewhere along the way, your role expanded. You’re no longer just leading, managing, or delivering results. You’re mediating silent stand-offs. Decoding passive-aggressive emails. Translating “fine” into what it really means. Encouraging grown adults to have conversations they’ve been avoiding for weeks.

Emotions are complex, powerful, and often unpredictable. While most of us have some understanding of our own emotional landscape, dealing with the emotions of others can be far trickier. Whether at home, with friends, or in the workplace, knowing how to respond to someone’s anger, frustration, or sadness can feel daunting.