I've always been curious about people. How we communicate, why we react the way we do and why something that seems perfectly straightforward to one person can be so difficult for another.

Not long ago, I was approached by someone who was concerned about how her team were coping with some of the more challenging situations they faced at work.

They were good at their jobs and wanted to do the right thing, but sometimes found themselves in situations where they weren't quite sure what to say, how to respond or how far they should go to help.

She didn't want them to become tougher or less approachable. She wanted them to feel more confident handling those situations without taking everything personally or feeling they had to solve every problem.

And that's the kind of work I enjoy.

Helping people look at familiar situations differently, understand why certain interactions can be difficult and discover that sometimes a small change in how we respond can make a real difference.

I don't just deliver training. I create opportunities for people to talk things through, practise new approaches and build confidence in dealing with real situations.

Because knowing what to do and feeling confident enough to actually do it are two very different things.

And confidence doesn't always come from attending a workshop. It comes from trying something, reflecting on what happened and having the opportunity to build on it.

Ultimately, I want people to feel more comfortable addressing the uncomfortable.